The development of a web portal to facilitate the effective implementation of the Consumer Grievance Redressal Forum (CGRF) Regulations 2023 in Kerala State Electricity Board Limited (KSEBL). The portal aims to provide a user-friendly, secure, and efficient platform for consumers to register, track, and resolve grievances in compliance with the regulatory framework. Additionally, the system will enhance transparency, ensure timely redressal of complaints, and streamlinecommunication between consumers, the CGRF, and KSEBL.